Nothing can erode the value your employees perceive in their benefit programs more than claim problems. Additionally, few things can create more stress and turmoil in your Human Resources Department than claim issues. In spite of all the efforts AGIA, Inc. puts into our Professional Installation Service, it is inevitable that a claim issue will arise during the upcoming policy year. That’s when it is critical that the firm that manages your benefit plans has the capability to turn a potential “negative” into a “positive” for you and your employee. AGIA, Inc.’s Claim Advocacy Service will put your employees at ease knowing that support is there to quickly assist in the resolution of these issues-creating a “positive” feeling about your organization and its benefit programs.
AGIA Inc.’s claim Advocacy Service was developed to assist your Human Resource Department in resolving claim issues, contractual disputes, eligibility questions, billing problems and other administrative issues as quickly as possible. The backbone of this program is our firm’s strong contacts with the customer service units of all the carriers we represent. We know who to call and what information will be needed to advance resolution of these issues. Although it is critical that your employees understand how to access the customer service resources available with your carrier to resolve the “simple” issues, it is just as critical to know whom to contact when feelings of frustration start to arise. When a quick resolution doesn’t occur that’s when we get involved!
